Webcare & Community Manager (Work-Study Student)

• actively monitor social media channels and inboxes for multiple brands;
• Respond quickly, carefully, and in the brand's tone of voice (using creativity where possible);
• Identify issues and escalate them to colleagues or the client team when necessary;
• document notable indicators, trends, and frequently asked questions so we can keep working smarter;
• You'll be given responsibility and coaching to quickly develop your skills in webcare and community management.

You start with a brief daily kick-off: what happened yesterday, and what do we expect today? Then you dive into the message stream and use our tools to address questions, complaints, and feedback—quickly, carefully, and in the brand’s tone of voice. Along the way, you’ll pick up on valuable insights: potential escalations, recurring questions, trends, and opportunities to do things just a little better every day. You’ll share these with the team and the client so we can keep improving. At the end of your shift, you’ll conduct a smooth handoff so the next shift can pick up right where you left off. No two days are the same—and that’s exactly what makes this job so much fun!

• You are a college or university student (e.g., in Communication, Media, Journalism, Marketing, or a related field).
• You are available for an extended period of time.
• You understand the impact of social media and the importance of a proper, human approach to customer service.
• You are able to interpret questions and complaints effectively and respond appropriately in a timely manner.
• You write flawless Dutch and love language.
• You must be available for at least 16 hours per week, during the day on weekdays as well as in the evenings and on weekends.

• An educational, flexible part-time job alongside your studies.
• Training and guidance provided by Awesome x Abovomaxlead.
• An enthusiastic team with short lines of communication and plenty of room for personal input.
• An informal, down-to-earth work environment: results matter, but so do teamwork and having fun.
• The opportunity to help build our new Social Conversation offering.